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#0024

Operating Excellently

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Summary

Operational excellence goes beyond uptime, it’s about building and operating cloud systems with discipline, automation, and continuous improvement. Carl and Brandon break down what operational excellence really means, drawing a distinction between striving for perfection and building resilient, adaptable systems. They discuss how principles from AWS, Azure, and GCP converge around key practices like repeatable automation, structured change management, and process validation.

The episode dives into real-world strategies for automation, incident readiness, and observability, including where and how to insert gates, use feature flags, and integrate infrastructure as code across cloud platforms. From avoiding certificate-induced outages to catching misconfigurations early, the key theme is consistency at scale. The discussion also emphasizes the cultural side, why shared ownership, retrospectives, and iterative postmortems matter just as much as tooling.

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